Refund Policy

Last Updated: May 2, 2026

1. Introduction

At Wing Snob, we are committed to delivering a high-quality food experience to every customer. We take great pride in the freshness, flavor, and preparation of every item we serve. However, we understand that situations may arise where a refund or exchange is necessary. This Refund Policy outlines your rights as a customer, the conditions under which refunds are granted, and the procedures for requesting one.

This policy applies to all orders placed through our website wingsnobfood.rest, through third-party delivery platforms (where applicable), and in-store purchases. Our practices are in compliance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and applicable state regulations.

2. Eligibility Conditions for Refunds

Wing Snob will consider a refund request under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered (e.g., wrong flavor, wrong sauce, wrong protein).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food received was undercooked, spoiled, or not prepared to a safe or acceptable standard.
• Allergic Ingredient Error: Your order contained an ingredient you explicitly requested be excluded due to a known allergy or dietary restriction, and this was clearly noted at the time of ordering.
• Order Not Received: You did not receive your order and there is no verifiable record of delivery or pickup completion.
• Duplicate Charge: You were charged more than once for the same order due to a technical or processing error.

To be eligible for a refund, you must submit your request within the timeframe specified in Section 3 of this policy. Refund requests submitted outside the allowed timeframe will not be considered except under exceptional circumstances, at Wing Snob's sole discretion.

3. Timeframes for Refund Requests

To ensure your request can be properly reviewed and verified, refund requests must be submitted within the following timeframes:

We strongly encourage customers to inspect their orders upon receipt and contact us immediately if any issues are identified. Delays in reporting reduce our ability to verify the claim and take corrective action.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for a refund:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it was prepared or delivered.
• Consumed Orders: If the majority of the food has been consumed before a complaint is raised, a refund will not be issued unless there is a documented food safety concern.
• Customization Errors Made by the Customer: If you made an error during the ordering process (e.g., selected the wrong sauce or size), Wing Snob is not responsible for issuing a refund.
• Third-Party Delivery Delays: Wing Snob is not responsible for delays caused by third-party delivery services. Refund requests based solely on delivery time are not covered under this policy.
• Promotional or Free Items: Items received as part of a promotion, reward, or complimentary offer are not eligible for refunds.
• Gift Cards and Store Credit: Gift cards and store credit are non-refundable and cannot be exchanged for cash.
• Late Submission: Requests submitted after the designated timeframes will not qualify for a refund unless approved under exceptional circumstances.

5. How to Request a Refund (Step-by-Step)

If you believe you qualify for a refund based on the conditions outlined above, please follow these steps:

1. Step 1 – Gather Your Information: Locate your order confirmation number, the date and time of your order, and the payment method used. If possible, take clear photographs of the item(s) in question, especially for quality, safety, or incorrect order claims.
2. Step 2 – Contact Wing Snob: Reach out to our customer support team via email at [email protected] or through the contact form available at wingsnobfood.rest. Include your full name, order number, a description of the issue, and any supporting photographs.
3. Step 3 – Wait for Acknowledgment: Our team will acknowledge your request within 1–2 business days. We may ask for additional information or clarification before a decision is made.
4. Step 4 – Review and Decision: Wing Snob will review your claim and determine eligibility. You will be notified of our decision via the email address associated with your account or your provided contact information.
5. Step 5 – Refund Issuance: If approved, your refund will be processed according to the timelines described in Section 6 of this policy. You will receive a confirmation once the refund has been initiated.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time may vary depending on the original payment method used:

Please note that while Wing Snob processes refunds promptly upon approval, your financial institution or payment processor may take additional time to post the credit to your account. Wing Snob is not responsible for delays caused by banks or third-party payment processors.

7. Partial Refunds

In some situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be granted in the following circumstances:

• Only some items in the order were incorrect or missing, while others were delivered correctly.
• A food quality issue affected only part of the order.
• The order was partially consumed before the issue was identified, but a verifiable problem still exists.
• A delivery error affected only a portion of the total order.

The partial refund amount will be calculated based on the proportional value of the affected items, including applicable taxes. Wing Snob reserves the right to determine the appropriate refund amount based on the specific circumstances of each case.

8. Exchange Policy

Wing Snob does not offer direct food-for-food exchanges due to the perishable nature of our products. However, in situations where an incorrect item was prepared and delivered or made available for pickup, and the issue is reported within the eligible timeframe, Wing Snob may offer the following resolutions:

• Re-Preparation: If feasible and the customer is present at the location or within a reasonable delivery radius, Wing Snob may prepare and deliver the correct item at no additional cost.
• Store Credit: If re-preparation is not possible (e.g., the restaurant has closed, the customer is no longer nearby), Wing Snob may issue store credit equivalent to the value of the incorrect item, redeemable on a future order.
• Monetary Refund: If neither of the above options is suitable, a monetary refund for the incorrect item may be issued in accordance with this policy.

Exchanges are evaluated on a case-by-case basis and are subject to availability, timing, and the nature of the error.

9. Cancellation Policy

Wing Snob's ability to accommodate cancellations depends on the stage at which the order is in the preparation process:

• Orders Not Yet Prepared: If you contact us immediately after placing your order and the kitchen has not yet begun preparing your food, we may be able to cancel the order and issue a full refund.
• Orders in Preparation: Once food preparation has begun, cancellations are generally not accepted. In this case, you may be issued a partial store credit at Wing Snob's discretion.
• Orders Ready for Pickup or Out for Delivery: Orders that are already prepared and awaiting pickup, or that have been dispatched for delivery, cannot be canceled.
• Online Pre-Orders: For scheduled or advance orders, cancellations must be submitted at least 1 hour before the scheduled preparation time to qualify for a full refund.

To attempt a cancellation, please contact us immediately at [email protected] with your order number and the reason for cancellation. Cancellations cannot be guaranteed once an order has been acknowledged by our kitchen team.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns in a fair, transparent, and timely manner. If you are not satisfied with the outcome of a refund request, you may escalate the matter through the following steps:

Step 1 – Internal Escalation

If you disagree with the initial decision made by our customer service team, you may request an escalation to a senior team member or manager. Please email [email protected] with the subject line "Refund Dispute – Escalation Request" and include your original case reference number. We will review your escalated complaint within 5 business days.

Step 2 – Formal Written Complaint

If the escalation does not resolve your concern, you may submit a formal written complaint to our business address. Wing Snob will provide a written response within 10 business days of receipt of the formal complaint.

Step 3 – External Dispute Resolution

If an internal resolution cannot be reached, customers in the United States have the right to pursue the following avenues:

• Federal Trade Commission (FTC): File a complaint at reportfraud.ftc.gov for consumer protection issues.
• State Attorney General's Office: Contact your state's Attorney General for consumer protection assistance.
• Better Business Bureau (BBB): Submit a complaint through the BBB for mediation services.
• Credit Card Chargeback: If you paid by credit card and believe a charge was unauthorized or not fulfilled as described, you may initiate a chargeback through your card issuer. Wing Snob will cooperate with all legitimate chargeback investigations.

11. Special Circumstances and Exceptions

Wing Snob acknowledges that unique or extraordinary situations may arise that fall outside the standard parameters of this policy. In cases involving documented food safety concerns, severe allergic reactions, or other exceptional circumstances, Wing Snob will evaluate each case individually and may make exceptions to standard refund timelines or eligibility requirements.

Any exceptions granted do not constitute a waiver of this policy for future transactions. All exceptions are granted at the sole discretion of Wing Snob management.

12. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at wingsnobfood.rest. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically to stay informed of any updates.

Your continued use of our services following the posting of any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact Wing Snob using the information below: