Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website wingsnobfood.rest, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy is governed by the laws of the United States, including applicable federal statutes enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45), and where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents. We are dedicated to full compliance with all relevant federal and state privacy regulations.

1. Who We Are

Wing Snob is a food service business operating in the United States. We provide food ordering, delivery coordination, and related culinary services through our website and associated platforms. For all privacy-related matters, you may contact us using the information provided at the end of this policy.

2. Information We Collect

We collect various types of information in connection with the services we provide. Below is a comprehensive breakdown of the categories of personal data and other information we may collect from you.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Payment card details (processed securely through third-party payment processors — we do not store full card numbers)
• Order history and preferences
• Account login credentials (username and encrypted password)
• Any communication you send to us directly, including feedback, complaints, or support requests

2.2 Usage Data and Technical Information

When you access and use our website, we automatically collect certain technical data, which may include:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs (the page you visited before arriving at our site)
• Clickstream data and navigation patterns
• Date and time of access
• Search queries entered on our website
• Crash reports and error logs

2.3 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device that help us recognize you and remember your preferences. The types of cookies we use include:

• Strictly Necessary Cookies: Required for core website functionality such as maintaining your shopping cart and login session.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance.
• Functional Cookies: Remember your preferences such as language, region, or previously saved menu items.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and promotional content based on your interests.

For more detailed information about our use of cookies, please refer to our Cookie Policy. You may manage or disable cookies through your browser settings; however, disabling certain cookies may affect website functionality.

2.4 Device Information

We may collect information about the device you use to access our website, including:

• Device identifiers (such as mobile advertising IDs)
• Hardware model and specifications
• Mobile network information
• Screen resolution and display settings
• Language settings

2.5 Location Data

To facilitate food delivery services, we may collect approximate or precise location information from your device when you provide consent or enter a delivery address. We use location data solely to process and fulfill your orders and to display relevant menu and delivery options based on your proximity to our service area.

2.6 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to log in or link your account via OAuth
• Third-party food delivery aggregators or partner platforms
• Payment processors who confirm transaction completion
• Marketing partners who provide analytics and advertising data

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These include, but are not limited to, the following:

3.1 Service Provision and Order Fulfillment

• Processing and delivering your food orders accurately and on time
• Managing your account and providing access to order history
• Communicating order confirmations, delivery updates, and receipts
• Responding to your customer service inquiries and resolving disputes
• Processing payments and refunds through secure payment channels

3.2 Analytics and Website Improvement

• Analyzing usage patterns to improve our website design, navigation, and functionality
• Monitoring system performance and diagnosing technical issues
• Conducting internal research and data analysis to understand customer preferences
• Developing new menu items, services, and promotional offerings based on aggregate behavioral data

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offer notifications (with your consent where required)
• Personalizing your experience on our website with content relevant to your order history and preferences
• Displaying targeted advertising through third-party ad networks
• Running loyalty programs, contests, or sweepstakes

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected]. Opting out of marketing does not affect transactional or service-related communications.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, investigating, and preventing fraudulent transactions and unauthorized activities
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to unaffiliated third parties for their independent marketing purposes. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our website and delivering our services. These parties are contractually obligated to use your data only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: Securely process credit card and payment transactions (e.g., Stripe, Square, or similar processors)
• Delivery Partners: Third-party delivery drivers or logistics companies who fulfill your orders
• Cloud Hosting Providers: Store and manage our website data and infrastructure
• Email and Communication Platforms: Send order confirmations, promotional emails, and customer support messages
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior
• Advertising Networks: To serve relevant ads across the web
• Customer Support Tools: Platforms used to manage and respond to customer inquiries

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the general public
• Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data — which cannot reasonably be used to identify you — with third parties for industry analysis, demographic research, marketing, or other business purposes.

5. Data Security Measures

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant payment processors. We do not store complete card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it for legitimate business purposes, and all staff are trained on data protection obligations.
• Data Minimization: We only collect personal information that is necessary for the stated purposes and retain it only for as long as required.
• Regular Security Audits: We periodically review our data collection, storage, and processing practices and security measures.
• Incident Response Plan: We have procedures in place to detect, respond to, and notify affected parties in the event of a data breach, in accordance with applicable state breach notification laws.

While we employ commercially reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of any account credentials and for notifying us immediately of any unauthorized use of your account.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable federal and state laws.

6.1 Rights for All Users

Regardless of your location, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions (e.g., records we are required to retain by law).
• Opt-Out of Marketing: Opt out of receiving promotional communications from us at any time.
• Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you are entitled to the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties. To exercise this right, please contact us at [email protected] or visit our "Do Not Sell or Share My Personal Information" page.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to that which is necessary to perform the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny goods or services, charge different prices, or provide a different level or quality of service based on your exercise of privacy rights.
• Right to Data Portability: You may request that we provide your personal information in a portable, readily usable format.

To exercise any of these rights, please submit a verifiable consumer request by emailing us at [email protected] with the subject line "California Privacy Rights Request." We will respond to verifiable requests within 45 days as required by law, with a possible extension of an additional 45 days where reasonably necessary.

6.3 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. The authorized agent must provide written proof of authorization, and we may require verification of your identity directly before processing the request.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and deliver personalized content and advertising. By continuing to use our website, you consent to the use of cookies in accordance with this policy and our Cookie Policy.

You may control and manage cookie preferences through your browser settings or our cookie consent tool available on the website. Please note that disabling certain cookies may impact the functionality of our site, including your ability to place orders or maintain a logged-in session. For a detailed description of the specific cookies we use and their purposes, please review our full Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When your data is no longer required, we will securely delete or anonymize it in accordance with our data destruction procedures. Where deletion is not immediately possible (e.g., due to backup storage), we will isolate the data from further processing until deletion is feasible.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13, as defined by the Children's Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501–6506), or from minors under the age of 18.

If you are under 18, please do not use our website, create an account, or submit any personal information to us. If we learn that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. Parents or guardians who believe that their child has provided us with personal information should contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your home country.

We use certain third-party service providers (such as cloud hosting, analytics, and email platforms) whose servers may be located in countries outside the United States. Where such transfers occur, we ensure that appropriate safeguards are in place — such as contractual clauses or data processing agreements — to protect your personal information in accordance with applicable law.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and other countries as described in this policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. This Privacy Policy does not apply to those external websites. We are not responsible for the privacy practices or the content of third-party sites, and we encourage you to review the privacy policies of any website you visit. Inclusion of a link on our site does not constitute an endorsement of any third-party's privacy practices.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no industry-wide standard for responding to DNT signals, and our website does not alter its data collection or use practices in response to DNT browser settings. However, you may use cookie management tools available in your browser or through our website to limit tracking as described in Section 7 above.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the change
• Where required by law or where we have your email address, notify you via email

Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and feel that we have not adequately addressed your concern, you have the right to file a complaint with the relevant regulatory authority.

14.1 Filing a Complaint with the FTC

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You may file a complaint with the FTC at:

14.2 Filing a Complaint in California (CCPA/CPRA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

14.3 State Attorney General Offices

Many U.S. states have consumer protection divisions within their State Attorney General's office that handle privacy-related complaints. You may contact your state's Attorney General for guidance and assistance specific to your state's laws.

We ask that before filing a formal complaint, you first contact us directly to give us an opportunity to resolve your concern promptly and amicably.

15. Contact Us for Privacy Inquiries

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiry in a timely and transparent manner.

When submitting a privacy inquiry or data rights request, please include your full name, email address associated with your account (if applicable), and a clear description of your request. For requests related to California privacy rights, please include the subject line "California Privacy Rights Request" so we may process your request appropriately and within the legally required timeframe.